Second Mile Screening to Ensure Candidate Qualifications
Sophisticated identity theft and fraud by potential workers for manufacturing jobs have become an alarming problem across the country. New technology used by fraudsters and
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Insights for job seekers and employers alike.
Sophisticated identity theft and fraud by potential workers for manufacturing jobs have become an alarming problem across the country. New technology used by fraudsters and
Era of Artificial Intelligence Has Arrived The last several years have seen the staffing and recruiting industry undergo significant changes as it evolves with new
As we reach the midpoint of 2024, the HR landscape continues to shift and transform, presenting both challenges and opportunities for professionals in the field.
“Our partnership with Luttrell has been incredibly beneficial for our business. One of the key aspects we appreciate is their ability to provide us with qualified candidates quickly, which helps us maintain productivity during peak times. The agency’s understanding of our industry and specific needs allows them to tailor their recruitment efforts effectively, ensuring we […]
“I couldn’t ask for a better group! They are always very helpful and make sure that we have what we need in a timely manner. They are very professional and knowledgeable about what works for our company and what doesn’t. We are so fortunate to have them in our community to work with.”
“The realism and professionalism of our local office is top-notch. When discussing our unique needs, they are very open-minded and ask a lot of questions to understand exactly what we are looking for. They will stick to any parameters we put in place to make sure that we are receiving the candidates we need to […]
“Luttrell was always attentive to my needs. They truly took very good care of me, and I am grateful they gave me the opportunity which has turned into a career now. The transition was seamless and changing benefits was easy. They are great people who are great to people!”
“Fast and simple employment, where I was treated well throughout the entire process! Luttrell provided multiple opportunities for earning pay on top of my original contract to work while out of graduate school for the summer.”
“Luttrell Staffing has given me many opportunities. They gave me a job when nobody else would. It has really helped me and my children and all the staff are great. They always have the answers to my questions.”
“I began using Luttrell Staffing when I worked at Portola Packaging. We used you primarily for temporary labor pool/production employees. I have found Luttrell Staffing to always be responsive, professional and providers of well-screened potential employees.”
“Luttrell Staffing has a friendly, helpful staff who are a pleasure to work with that provides us with an efficient and excellent employee recruiting service. I highly recommend using them for your hiring needs.”
“Mullican Flooring and Luttrell Staffing Group Services have been working together for many years. Their staff is always friendly, positive and quick to respond. They always communicate with us to make sure we are getting the people we need and the service we expect. It has always been a pleasure working with the staff at […]
“I have worked for Luttrell Staffing for 2 years and they have always treated me well and found work for me. The people here are great and I have got to know them well. This is a good company to work for.”
“We here at Rogers Foam Corp. are very pleased with the service and staff at Luttrell Staffing. I feel that they handle every situation we have to the best of their professional ability. Great bunch of people you have working for you.”
“Luttrell Staffing has been very good to work with me. They have helped me get work when I need it. They treat me good as an employee.”
“Luttrell Staffing is helpful in finding employment, very understanding of my needs and very responsive to questions or concerns.”
“We have used the services of Luttrell Staffing for a lot of years. We started our business, Techni-Glass, Inc. in 1997 and have had occasion to use temporary workers numerous times. Everyone associated with Luttrell Staffing is professional, courteous, easily accessible, well prepared for questions and answers, polite and knowledgeable. I would have to say, […]
“The team of professionals we work with on a daily basis at Luttrell Staffing are competent, professional and genuinely care about their customer and the caliber of employee they provide. No problem is too small and is always addressed with a friendly voice and smiling face. I heartily recommend these folks to anyone searching for […]
“I am a college student – Luttrell Staffing has been able to work with my schedule, which has allowed me to attend school full time as well as work a full time job. I graduate in May and I really appreciate how the staff have helped me out. They are a great bunch of people […]
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The Life of a Staffing Professional
(This article first appeared on StaffingTalk.com.)
There are probably lots of more difficult, more stressful, and more thankless jobs, but one thing’s for sure – there’s no job on the planet quite like staffing. It’s hard enough to meet and exceed the expectations of one set of customers, something every for-profit company is required to do every day to stay in business, but imagine having to please TWO entirely opposite customer groups when the definition of ‘pleasing’ (and consequently, your job) is bringing them together in such a way that both are satisfied with the relationship.
And if either isn’t, they’re both looking right back at you…
Staffers are in a unique situation, in that both our clients and our associates play a balancing, very equal role. Our job is to bring them together, but every hiring decision we make risks offending one or the other, without either of which we’d be out of business. Make the perfect match, over and over again, and we please our bosses, owners and/or shareholders and make a profit for our company. Make too many bad matches, and we’re out of a job!
We’re MatchMaker.com without the romance, or even a rose and a cheap box of chocolates.
A typical staffer spends his or her days working on filling multiple open job orders from any of several dozen clients, all at the same time, everyone needed YESTERDAY even if they didn’t call until today! We constantly sift through files (what used to be drawers full of endless manila folders have, thankfully, changed to digital ones), conduct phone and in-person interviews, field client requests, make job offers, conduct background and reference checks, drug test candidates, process paperwork, all the while communicating back in forth with the labor-starved clients these folks will be working for.
We check in when they start. We then monitor their progress, discipline for attendance, counsel and discipline for the various other behavioral issues that arise from time to time, deal with their on-the-job injuries, and terminate them upon request, even to the point of, when necessary, occasionally coming to a plant to walk them off the job. We wear more hats than a circus clown – human resources, career coach, sales, recruiting, mediation, administration, and more. And each of those hats, like the matches we make, has to fit perfectly.
Every person we recruit, select, screen and send to work is an extension of ourselves. Send the wrong person and it’s our fault (even if it isn’t). Send the right person and, well, we’re just doing our jobs. In fact, they are already wondering where the next candidate is! We love and appreciate our clients, but there’s no doubt that many take ‘What have you done for me lately?’ to new and ever-increasing and always-astonishing heights.
As if clients aren’t demanding enough, candidates constantly call our office wanting work RIGHT NOW. After all, their lights are about to get turned off, their vehicle is getting repossessed, their home is getting foreclosed – you name it, Murphy’s Law has seemingly done it to a higher percentage of our applicants than you’d guess. And if we fail to put them to work right away, sometimes it can even get ugly.
If it were just a numbers game, most would have jobs as soon as they contacted us. Unfortunately for all involved, it’s not that easy. Their skills, education, knowledge, and experience have to match what the client is looking for. Candidates sometimes get angry with us for not finding them something right away, not understanding that while we would LOVE to send everybody who calls us to work immediately, sending the wrong person to our clients would eventually result in us not having clients at all.
Sometimes we even make that ‘perfect’ fit, only to watch in horror as it all falls apart. We’ll get that difficult (or sometimes not so difficult) job order, scan through dozens of files, call several qualified candidates, schedule a few interviews, pick the right person, schedule and send the candidate to interview with the client, bring the person (if selected) back for processing, background checks, drug testing, paperwork, orientation and safety training, give them timecards, badges, safety equipment, etc. and send them on their way with all the information they need to start at Company A first thing in the morning…
Then they call an hour later and tell us they decided to take another job, or their schedule suddenly changed and they can’t work the shift, or their grandmother suddenly got sick, or they lost their transportation… or sometimes they don’t even bother to call us at all.
Back to square one, except now we’re dealing with a client whose perspective of our efforts to this point consists of having done absolutely nothing at all! No wonder staffers sometimes feel like a caged hamster running in a wheel. No wonder the average turnover time in the staffing industry is less than a year! Of course, some staffing companies are able to circumvent the inherent job stresses by employing other means to be great places to work, but, overall, staffing can be a job with little thanks and even less compensation.
Were it not for our amazing clients (many of whom become friends along the way) and awesome associates who DO show up and do a wonderful job, none of us would be in business for very long. When I’m at a restaurant around town and a vaguely familiar face comes up to me and thanks me for helping him get through a rough patch in his life, then tells me that he is now a supervisor at the company I placed him at eight years ago, it really puts things into perspective. Sure, staffing can be hard, even frustrating, but the positive impact we make on the lives of others makes it all worthwhile.
Scott Morefield